London Luton Airport

Wayfinding touch screens at LLA


London Luton Airport is one of the UK’s busiest airports, carrying 58 million passengers in the past five years. We were approached by our long term hardware partner at SPC to join forces to provide an industry-leading way finding and touch screen solution that would enable LLA to enhance its customer experience and support its retail and restaurant partners.

The innovative system allows boarding passes to be scanned providing personalised boarding times and gate numbers, complete with the route to the gate and average transit time. If there is time before the flight, the system will suggest places to eat or shop and shows the quickest route to get there. For disabled travellers, the kiosks show accessibility options available at each step of their journey and have height adjustable content for wheelchair users.

For inbound passengers arriving at the airport, the touch screens provide onward journey information, including car hire, car parks, bus and rail timetables, local traffic information and weather forecasts.

Kiosk User

We Delivered

  • Wayfinding kiosk software
  • Complex system architecture
  • Accessible & inclusive UI
  • UX inspired by smart phone tech
  • Integration of real time data via APIs
  • Headless WordPress CMS with bespoke dashboard for improved admin usability
  • Hardware provision (screens & kiosks by our hardware partner, SPC)


“Our new way finding kiosks provide customers with essential travel information and promote our shops and restaurants. The kiosks help drive footfall and increase passenger spend by promoting offers, deals and discounts, and are a welcome addition for passengers, our retailers and the airport.”

“SPC Group and Interdirect have created a seamless and straight-forward solution that not only meets our needs today, but enables us to make
improvements and developments in the future.”

Clare Armstrong, Head of Passenger Services