We are incredibly proud to announce Interdirect has been named as winner of the UK Customer Experience Award for Best Customer Experience in the Hospitality, Leisure and Entertainment sector in partnership with Whittlebury Hall.
The awards were held at ExCeL London, where our senior account manager Katie Burrows (far right) and the team from Whittlebury presented to a panel of judges to beat off stiff competition from nationally recognised brands such as Match.com and Golfbreaks.com.
In the presentation, Interdirect was able to demonstrate the advanced accessibility and functionality of the Whittlebury Hall website, which was designed and developed by the agency in May 2013, as well as a comprehensive email campaign implemented by the agency.
Since the Whittlebury Hall website went live, there has been a 17% year-on-year increase in visits to the website and an 84% year-on-year increase in online shop sales, as well as a direct correlation between email sends and peaks in traffic to the website.
The website was built using Interdirect’s advanced content management system SiteMachine, and is designed with the user journey in mind, creating an informative and interactive experience for all audiences.
“We’re extremely proud to have won this prestigious industry award", said Nicholas Mann, ID's managing director and owner. "The award is testament to the advanced accessibility of our content managed websites, and recognises the skill and expertise of our digital development team.”
Now in their fifth year, the UKCX Awards celebrate and reward excellence in customer experience and support organisations and businesses that wish to promote an exceptional customer experience.
Congratulating the 2014 winners, Neil Skehel, managing director of Awards International, said: “We are delighted and inspired by the best practice showcased at this year’s UK Customer Experience Awards. We have seen some shining examples from companies who have demonstrated outstanding customer experience and as a result have seen clear benefits in terms of business growth and customer engagement. The standard of entries has yet again been outstanding and the Awards day gave us the opportunity to acknowledge those companies and celebrate with the finalists and winners.”