
So how would you define your company?
Arguably the tagline and the logo should do the work for you and you should be able to answer instantly (for example if you work for Nike, “Just Do It and the Swoosh” is a pretty succinct answer). However, more often than not the response is just a list of services which stumble off the tongue as you struggle to find the core of your company.
People rarely ask this question though, so the problem is hidden, and it’s often not until you see the company’s website that this brand confusion is really seen.
The website is a complex visualisation of the company, communicated through not just design, but content, usability and navigation. So if the core identity of the company is unidentifiable, the users’ experience of the website tends to be a confusing one too.
The Saatchi Gallery’s website for example, despite its attempt to be avant-garde, fails to communicate the vision and exhilaration which the viewers in the galleries, whether through love or hatred, feel. In addition the navigation leaves you feeling frustrated as you trail through the dense content, leaving the user feeling claustrophobic - a feeling quite unlike that experienced in the white space of the gallery, where the viewer feels free to observe.
In contrast there is this website from full service marketing agency, Grip Limited, based in Ontario, Canada. Grip has managed to create a superb website that’s both well conceived and well executed. It communicates the core of the company and its holistic view of marketing and the world at large, with panache and even manages to make the navigation a tirelessly enjoyable experience, something which most ambitious websites fail to do.
Every user journey is a journey through the brand and whereas with The Saatchi Gallery you get lost and confused, with Grip you get taken through right to the core of the company.
This success is testament to a comprehensive Marketing Strategy. In the eager pursuit of digital, many companies seem to forget that a website can move from the standard to the sublime once it emerges from a honed brand identity. It can, like Grip, operate as more than just an online presence and become an online interactive experience with the brand.
www.griplimited.com
www.saatchi-gallery.co.uk
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